privacy policy

Customer Information

1. The “Privacy Policy Terms” refers to the way the Platform collects data and protects the personal information of Platform users. This policy is extremely important.
2. The Platform does not include any personal information of a specific individual. Rather, personal information is collected from those who wish to use the Platform by, but is not limited to, browsing, registering on the Platform, or communicating by phone or email with our customer service team. By providing the Platform with their personal information, the Customer authorizes the Platform to process this information in accordance with the terms and conditions of the Privacy Policy.
3. The Privacy Policy Terms, or any part thereof, may be amended at any time. The amended version will be posted on the Platform. The amended version of the Privacy Policy will be effective seven days after its posting. Following publication, your continued use of the Platform constitutes your compliance with the terms and conditions contained in the amended Privacy Policy and your acceptance of the provisions of the amendments regarding the personal data you have provided us.
4. By using the Platform, you agree to the terms of the Privacy Policy. This Privacy Policy is a legally binding agreement. If any new features or tools are added to our Services, they will also be subject to this Policy.
5. We will store your personal information, and it will be used and disclosed in accordance with applicable laws, regulations, and customs, and in accordance with the Platform’s Privacy Policy.
6. We will always ask for your consent before using your personal information for purposes other than those described in the Privacy Policy.
7. We collect your name, ID number, address, email address, mobile phone number, and payment information. We need this information to verify your identity, contact you, and enable you to use the Platform’s purchase and delivery services.
8. We collect data from the web pages hosted by the Platform that the user visits. We also collect data about your browsing habits and the times you access your account, including information about the device you use, the browser you use, your network connection, and your Internet Protocol (IP) address, to improve, develop, and satisfy your experience with us.
9. By using the Platform, you grant it access to information on your device or phone, and to know your location using the mapping service on your phone or device to enable the Platform to provide the best services.
10. We collect information related to the services provided and to measure performance. This includes information about your activity, such as how you use our Services, how you interact with others, and more via the Platform.
11. We collect device-specific information when you install the Platform. This includes information such as your device type, operating system information, browser information, Internet Protocol (IP) address, and mobile network information, including your phone number and device identifiers. We also collect device location information if you grant us access to your location.

Use and Sharing of Information for Marketing and Development Purposes

1. The Customer agrees to and allows the Platform to use their information and any other information accessed by the Platform for marketing, development, or any other purposes determined by the Platform.
2. The Customer agrees to and allows the Platform to share their information and any other information accessed by the Platform with other entities and parties for marketing, development, or any other purposes determined by the Platform, in any manner.
3. The Customer agrees to the Platform enabling other entities and parties to target the Customer in their marketing operations by providing or enabling them to access the Customer or information accessed through the Customer’s use of, visit to, or registration with the Platform, or by any other means.
4. The Customer agrees to the Platform or the parties provided with the Customer’s information by the Platform to contact them by phone, WhatsApp, email, or any other means of communication for marketing, development, or other purposes.

Platform Visitor and Support User Information

1. When you install the Platform on your device, we collect information about your location, name, email address, device information, operating system, browser, network connection, IP address, mobile network information, including phone number, and device identifiers. We collect device location information if you have granted us access to your location. We may also receive personal information when you submit support or other requests to the Platform. We also collect chat transcripts from chat support users.
2. We collect phone numbers and call recordings from phone support users to measure performance and improve quality.
3. We collect this information when you visit the Platform or when you communicate with us via email, WhatsApp, web, instant messaging, or phone. We also collect any additional information you provide. The Platform uses this information to serve you, improve its services, and answer any questions you may have.
4. We collect your information that was provided to us or accessed through your use of the platform upon registration or during use, and we use this information in marketing and promotional operations, whether this marketing and promotion is through the platform directly or in cooperation with other parties.

Information from cookies and similar tracking technology

1. Cookies are sent to your browser from a website and stored on your device. We assign a different cookie to each device that connects to the Platform.
2. We use cookies to recognize your device, provide you with personalized services, and display personalized advertisements from Google or other third parties.
3. We may use automated tracking technologies and methods on the Platform during communications with you or your use of the Platform, to measure performance and improve services.
4. We analyze and use the information we have to evaluate and improve our Services, research, develop, and test new services and features, and conduct troubleshooting activities. We also use your information to respond to and inform you when you contact us.

Sharing personal information with a third party

1. We may share your personal information with third parties to help develop and improve our services and fix problems.
2. In certain circumstances, we may be required by government or judicial authorities to share information with them or with a third party to verify legal claims, meet national security requirements, enforce court orders, or otherwise.
3. We may share personal information with third parties to investigate or take action regarding suspected illegal or fraudulent activities, situations involving potential threats to the physical safety of any person, violations of the terms and conditions of our User Agreement or Privacy Policy, or as otherwise required by law.
4. We may also share personal information with parties who may acquire the platform in the future, whether through merger or acquisition, in whole or in part.
5. We may use the information we collect from you to market our services, and we may provide the information we collect to other companies and entities to market their products or services.

Credit card details

We do not store any credit card details in our database or server. It is important to protect against unauthorized access to your password or your computer. Be sure to log out when you finish using a shared computer.

General Provisions

1. When our relationship with you ends, we will continue to store archived copies of your information for business purposes and to comply with laws and regulations.
2. When our relationship with you ends, we will continue to store anonymous information, such as website visits without identifiers, to improve our services.
3. We store your information securely by following high standards of information security management to protect sensitive information, such as personal information and others.
4. We assure you that no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information and documents. The Platform disclaims any liability for any attacks or breaches through which your information and documents are accessed, exploited, or used in any way.
5. The Platform is not responsible for any damages or errors you incur due to fraud, attacks, breaches, or other actions carried out by third parties against the Platform, and the Platform does not provide any financial compensation or assume any other responsibilities in this regard.
6. You can retain and access all of your personal information at any time. We also give you limited permissions in your account settings to correct, amend, delete, or limit the use of your personal information.
7. Deleting or limiting the use of your personal information may result in disruption to your proper use of our services.